Our Policies

Reservation & Cancellation Policy

Check-in & Check-out

• Check-in time: 3:00 PM
• Check-out time: 11:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges.

Booking & Payment

• All reservations must be secured with a valid credit/debit card.
• Full payment or a deposit may be required at the time of booking.
• Prices are subject to applicable taxes and fees.

Cancellation & Refunds

• Free cancellation up to 48 hours before check-in.
• Cancellations made within 48 hours of check-in will be charged the first night's stay.
• No-shows will be charged the full booking amount.
• Refunds (if applicable) will be processed within 5-7 business days.

Modifications

• Changes to reservations are subject to availability and may incur additional fees.
• Contact us as soon as possible for modifications to your booking.

Payment Policy

Accepted Payment Methods

• We accept Visa, MasterCard, American Express, and PayPal.
• Cash payments are allowed for walk-in guests.
• Bank transfers are available for corporate bookings (prior arrangement required).

Deposit & Pre-Authorization

• A valid credit/debit card is required to secure your booking.
• Some reservations may require a deposit at the time of booking.
• A pre-authorization hold may be placed on your card for incidentals.

Taxes & Additional Fees

• Room rates are subject to local taxes and service charges.
• A security deposit may be required at check-in and refunded upon check-out.
• Additional fees may apply for extra services (e.g., late check-out, extra beds).

Refund Policy

• Refunds (if applicable) will be processed within 5-7 business days.
• Non-refundable bookings will not be eligible for any refund.
• Refunds will be issued to the original payment method only.

House Rules & Conduct Policy

No Smoking Policy

• Smoking is strictly prohibited in all indoor areas.
• Designated smoking areas are available outside the premises.
• A cleaning fee will be charged for any violation of this policy.

Noise & Quiet Hours

• Quiet hours are observed from 10:00 PM to 7:00 AM.
• Please be considerate of other guests and avoid loud noises.
• Excessive noise may result in penalties or removal from the premises.

Guest & Visitor Policy

• Only registered guests are allowed in rooms after 10:00 PM.
• Visitors must check in at the reception and follow hotel guidelines.
• The registered guest is responsible for their visitors' conduct.

Pet Policy

• Pets are not allowed unless specified in the booking.
• For pet-friendly rooms, an additional cleaning fee applies.
• Owners must ensure pets are well-behaved and do not disturb other guests.

Property Care & Damages

• Guests are responsible for any damage caused to hotel property.
• Any damages must be reported immediately to hotel staff.
• Repair or replacement costs will be charged to the responsible guest.

Security & Damage Policy

Guest Responsibility

• Guests are responsible for their personal belongings during their stay.
• The hotel is not liable for lost, stolen, or damaged personal items.
• Safety deposit boxes are available at the reception for valuables.

Key & Access Card Policy

• Guests must return room keys or access cards at check-out.
• A fee will be charged for lost or unreturned keys/cards.
• Unauthorized duplication of keys is strictly prohibited.

Damage to Property

• Guests are responsible for any damage caused to hotel property.
• All damages must be reported to hotel staff immediately.
• Repair or replacement costs will be charged to the responsible guest.

Security Measures

• For guest safety, the premises are monitored by security cameras.
• Only registered guests and approved visitors are allowed on the property.
• Suspicious activities should be reported to hotel staff immediately.

Emergency Procedures

• Guests should familiarize themselves with emergency exits and procedures.
• In case of an emergency, follow staff instructions and evacuation protocols.
• Emergency contact numbers are available at the reception.

Privacy & Data Protection Policy

Collection of Personal Information

• We collect personal information such as name, contact details, and payment information for booking and service purposes.
• Your data is collected through secure channels and is used only for operational and legal purposes.

Use of Personal Information

• Guest information is used to facilitate reservations, check-ins, and personalized services.
• We may use your contact details to send booking confirmations, special offers, or service updates.
• Your information is never sold or shared with third parties without your consent, except as required by law.

Data Security

• We implement security measures to protect personal data from unauthorized access or misuse.
• Payment transactions are processed through secure, encrypted gateways.
• Access to guest information is restricted to authorized personnel only.

Guest Rights

• Guests have the right to access, update, or request deletion of their personal data.
• To make a data request, guests can contact our customer service department.

Cookies & Online Tracking

• Our website may use cookies to enhance user experience and track website performance.
• Guests can manage cookie preferences through their browser settings.

Policy Updates

• This policy may be updated from time to time to comply with legal and operational changes.
• Guests will be notified of significant updates through our website or direct communication.

Health & Safety Policy

Guest & Staff Well-being

• The health and safety of our guests and staff are our top priorities.
• All employees follow strict hygiene protocols and undergo regular health screenings.
• Hand sanitizing stations are available throughout the premises.

Fire Safety

• Smoke detectors and fire extinguishers are installed in all key areas.
• Guests should familiarize themselves with emergency exits and evacuation routes.
• Fire drills and staff training are conducted regularly to ensure preparedness.

First Aid & Medical Assistance

• A first aid kit is available at the reception for minor injuries.
• In case of a medical emergency, guests should contact the front desk immediately.
• Local hospitals and emergency contacts are readily available at the reception.

Food Safety

• All food is prepared and stored according to strict hygiene and safety standards.
• Guests with allergies or dietary restrictions should inform staff in advance.
• Regular inspections are conducted to maintain food quality and cleanliness.

Swimming Pool & Recreational Areas

• Guests must follow posted safety guidelines when using the pool or gym.
• Children must be supervised by an adult at all times.
• Use of recreational facilities is at guests' own risk.

COVID-19 & Infectious Disease Precautions

• Rooms and common areas are regularly sanitized for guest safety.
• Guests showing symptoms of illness should notify hotel staff immediately.
• We follow local health authority guidelines for public safety and hygiene.

Additional Services & Fees

Room Service

• Room service is available from 7:00 AM to 11:00 PM.
• Additional charges apply based on menu selection.
• A service fee may be included in the bill.

Laundry & Dry Cleaning

• Guests can request laundry and dry-cleaning services at an additional cost.
• Same-day service is available for requests made before 10:00 AM.
• Price lists are available at the reception or in the room.

Airport Transfers

• Airport pick-up and drop-off services can be arranged upon request.
• Fees vary based on distance and vehicle type.
• Advance booking is recommended to ensure availability.

Parking

• Complimentary self-parking is available for hotel guests.
• Valet parking is available for an additional fee.
• The hotel is not responsible for lost or stolen items from parked vehicles.

Business & Conference Facilities

• Meeting rooms and conference halls are available for rental.
• Audio-visual equipment and catering services can be arranged at an extra cost.
• Reservations should be made in advance.

Extra Bed & Baby Crib

• Extra beds can be requested for an additional charge.
• Baby cribs are available upon request, subject to availability.
• Please inform the reception in advance for arrangements.

Tour & Excursion Services

• The hotel offers guided tours and excursions to local attractions.
• Bookings can be made through the reception.
• Prices vary depending on the selected package.

Liability & Disclaimers

Guest Responsibilities

• Guests are responsible for their personal belongings. The hotel is not liable for lost, stolen, or damaged items.
• Any damages to hotel property caused by a guest or their visitors will be charged to the guest’s account.
• Guests must comply with all hotel policies and local laws during their stay.

Hotel Liability

• The hotel is not responsible for accidents, injuries, or illnesses that occur on the premises.
• While we strive to maintain a safe environment, guests use hotel facilities at their own risk.
• We are not liable for service interruptions due to unforeseen circumstances, such as power outages or extreme weather.

Force Majeure

• The hotel is not responsible for disruptions or cancellations due to natural disasters, strikes, government actions, or other events beyond our control.
• In such cases, refunds or rescheduling will be handled on a case-by-case basis.

Third-Party Services

• The hotel may recommend or arrange third-party services (e.g., tours, transport). However, we are not liable for their performance or any issues arising from their use.
• Guests engaging in external activities do so at their own risk.

Website & Booking Disclaimers

• Information on our website is provided in good faith, but we do not guarantee accuracy or completeness.
• Prices and availability are subject to change without prior notice.
• The hotel is not responsible for technical errors that may affect online bookings.

Policy Amendments

• The hotel reserves the right to update this policy at any time.
• Guests will be notified of major changes through our website or direct communication.